Temporary Corona Update:

We have initiated Shipping of all products. Delivery will be made available for all places unless deliveries are barred by the local authorities.

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Please visit the order dashboard to Cancel / Return / Exchange the order. 

Cancellation Policy

Cancellation of order is allowed “within 24 hours of placing the order, or till the status of the order is ‘Processing’ (i.e. before shipment is confirmed), whichever is earlier.”

Refund in case of Cancellation of an order:

Refunds will be issued to the same bank account / card  used for placing the order.

Return Policy

Return request can be initiated only ‘once per order’  and ‘within 3 (three) days of delivery of the order’, given following conditions are satisfied:

  1. Product(s) should be unused & unwashed
  2. Tags should be intact
  3. Product(s) is/are not purchased in sale/discounted price
  4. Product(s) is/are not custom altered
  5. Product(s) is/are not part of Excluded Category

Refund in case of Return of product(s):

* Refund Amount = Price of the Product(s) – Applicable Return Fee

We will provide a reverse pickup facility to the customer. In case, we are not able to provide a reverse pickup facility to the customer, the customer will have to send a parcel back to us and ₹125 will be added to their Refund amount.

Please note that reverse parcels take anywhere from 3-20 days after pickup to reach us. Refund will be processed ONLY after we receive the customer's parcel back (a maximum of 20 working days after pickup) and product(s) pass(es) the quality check.

There are two options to receive refunds

  • Refund to Account – Refund requested in the same ‘bank account / card / wallet / Sandgrouse website wallet’ used for placing the order. For COD orders, Sandgrouse will send an automated payment link to the customer.
    • A ‘Return Fee of ₹250‘ will be deducted from product(s) price before refund.
  • Refund to Website Wallet – Refund requested in Sandgrouse website wallet. This amount will be auto-deducted from the payable amount of any future order on our website.
    • A ‘Return Fee of ₹125‘ will be deducted from product(s) price before refund.

Please note that for prepaid orders, in case of ‘Refund to Website Wallet’ or ‘Refund to Account’, cashback received in the website wallet will be cancelled and the said cashback amount will be debited from the website wallet.

Return Policy

Customers can initiate exchange for product or size. Exchange request can be initiated only ‘once per order’  and ‘within 3 (Three) days of delivery of the order’, given following conditions are satisfied:

  1. Product(s) should be unused & unwashed
  2. Tags should be intact
  3. Product(s) is/are not purchased in sale/discounted price
  4. Product(s) is/are not custom altered, or
  5. Product(s) is/are not part of Excluded Category

We will provide a reverse pickup facility to the customer. An Exchange Fee of ₹125 will be charged in exchange order. In case, we are not able to provide a reverse pickup facility to the customer, the customer will have to send a parcel back to us and the charged exchange fee will be cancelled (in case of COD exchange order) or credited to the website wallet (in case of prepaid exchange order).

Please note that reverse parcels take anywhere from 3-20 days after pickup to reach us. Exchange order will be processed ONLY after we receive the customer's parcel back (a maximum of 20 working days after pickup) and product(s) pass(es) the quality check.

If there is any excess amount after an exchange order is created, it will be credited to the customer's Sandgrouse website wallet only after receiving the original product(s) back to our warehouse. This amount will be auto-deducted from the payable amount of any future order on our website.

Size Exchange

We take great care in dispatching garments as per size mentioned in our size charts. For one size alteration, we expect our clients to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.

Custom Tailored Items /  Altered Items

We will not accept return or exchange for custom sized items or items that have been altered in any way.

Sale items (if applicable)

All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.

Excluded Categories

For product(s) in Jewellery or Mask or Rakhi or Home Linen category, there is no ‘Return / Exchange’ available.

Non-acceptance of COD Orders

In case, customers do not accept the COD order after shipment, such customers will not be able to place COD orders on our website in future. In some genuine cases, we might not place the customer in NO COD list.

 

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